Refund and Returns Policy
At RaycoSyscomak, we strive to ensure customer satisfaction with every purchase. However, please note that all items purchased online are non-refundable. We offer store credit or exchanges under the following conditions:
Exchanges and Store Credit
If you are not fully satisfied with your purchase, we are happy to offer store credit or an exchange, provided that:
- The request is made within 30 days of receiving your item.
- The item is in its original condition—unworn, unused, with all original tags and packaging intact.
- A valid receipt or proof of purchase is provided.
To initiate an exchange or store credit request, contact us at [email protected]. We will provide you with instructions on how to return your item. Returns without prior approval will not be accepted.
Non-Returnable Items
We do not accept returns or exchanges for the following:
- Customized or personalized items
- All orders made online
- Items purchased on sale
Damaged or Defective Items
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at [email protected]. We will evaluate the situation to resolve the issue promptly.
Shipping Returns
If your return is approved, we will provide a return shipping label and instructions. Items must be returned to:
2440 Av. Dalton, Quebec, QC, G1P 3X1, Canada.
Shipping times may vary depending on your location. Please note that return shipping costs are non-refundable.
European Union 3-Day Cooling-Off Period
For customers residing in the European Union, you are entitled to a 3-day cooling-off period, where you may cancel or return your order for any reason. The item must be in its original condition with tags and packaging, and proof of purchase is required.
Store Credit
Once we have received and inspected your return, we will notify you of the approval or rejection of your request. If approved, you will receive store credit that can be applied to future purchases.
For further assistance, feel free to contact us at [email protected].